Return Policy for floral arrangements

1. Scope of this policy

This Return Policy describes how we handle adjustments, replacements, and refunds for floral arrangements and related styling services supplied by zakthrexglox for interiors.

2. Made-to-order floral arrangements

Many of our floral pieces are made to order for specific rooms, based on the dimensions, palette, and layout you share with the studio.

Because these arrangements are tailored to particular interiors, direct returns are limited. When something does not feel aligned with the agreed design direction, we first explore adjustments and replacements that work better in your space.

3. Issues at delivery

If an arrangement arrives with damage or appears significantly different from the design that was approved for your interiors, contact us within 24 hours of delivery.

We may request photos of the arrangement in the room so we can understand the issue clearly and propose an appropriate solution, which may include adjustments, partial credits, or a new piece.

4. Styling and consultation services

Time-based services such as onsite styling or remote consultations for floral arrangements in your interiors are usually not refundable once completed, since the value lies in the guidance and planning provided.

5. How to contact us about a return

To discuss a return or adjustment related to floral arrangements for your interiors, email writetous@zakthrexglox.world with photos of the pieces in their intended locations and a brief description of your concern.

We review each situation carefully with the goal of ensuring that the final arrangements feel considered and suitable for your rooms.